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Divine Cakery - Privacy Policy

Privacy Policy for Divine Cakery

Last Updated: November 4, 2024

Divine Cakery ("we," "our," or "us") operates the Divine Cakery mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App.

1. Information We Collect

1.1 Personal Information

When you register for and use our App, we may collect the following personal information:

Name
Email address
Phone number
Delivery address
Payment information (processed securely through Razorpay)

1.2 Order Information

Products ordered
Order history
Delivery preferences
Order notes and special instructions

1.3 Usage Information

Device information (device type, operating system)
App usage data
Log information

1.4 Location Information

Delivery location for order fulfillment

2. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders
Communicate with you about your orders via WhatsApp and email
Send order confirmations and delivery updates
Process payments securely
Provide customer support
Improve our products and services
Comply with legal obligations

3. Information Sharing and Disclosure

We do NOT sell, trade, or rent your personal information to third parties.

We may share your information with:

Payment Processors: Razorpay for processing payments securely
Communication Services: WhatsApp for order notifications (with your consent)
Delivery Services: To fulfill your orders
Legal Requirements: When required by law or to protect our rights

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit
Secure storage of sensitive information
Regular security audits
Access controls and authentication

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

6. Your Rights

You have the right to:

Access: Request access to your personal information
Correction: Request correction of inaccurate information
Deletion: Request deletion of your information
Objection: Object to processing of your information
Data Portability: Request transfer of your data to another service
Withdrawal of Consent: Withdraw consent at any time

To exercise any of these rights, please contact us using the information provided below.

7. Children's Privacy

Our App is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

8. Third-Party Services

Our App uses the following third-party services:

Razorpay: Payment processing (https://razorpay.com/privacy/)
WhatsApp: Order notifications and customer support

These third-party services have their own privacy policies. We recommend reviewing their privacy policies to understand how they collect, use, and protect your information.

9. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to enhance your experience with our App. You can control cookie preferences through your device settings.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by:

Posting the new Privacy Policy on this page
Updating the "Last Updated" date at the top
Sending a notification through the App (for significant changes)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. International Data Transfers

Your information may be transferred to and maintained on servers located outside your state, province, country, or other governmental jurisdiction. We take appropriate safeguards to ensure your data is protected in accordance with this Privacy Policy.

12. GDPR Compliance (For EU Users)

If you are located in the European Union, you have additional rights under the General Data Protection Regulation (GDPR), including:

Right to be informed about data collection
Right to access your data
Right to rectification of inaccurate data
Right to erasure ("right to be forgotten")
Right to restrict processing
Right to data portability
Right to object to processing

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Business Name: Divine Cakery
Email: contact@divinecakery.in
Phone: +91 9544183334
Address: Thiruvananthapuram, Kerala, India

We will respond to your inquiry within 30 days.

14. Consent

By using our App, you consent to our Privacy Policy and agree to its terms. If you do not agree with this policy, please do not use our App.